At Lady Bird, we strive to provide the highest quality products and a seamless shopping experience. However, if there’s an issue with your order, we’re here to help.

Refund Policy

We only offer refunds under the following conditions:

• If the product arrives broken or damaged.
• If your order is missing any item(s) that should have been included.
• If the quantity of the items received is not as per your order.

Return Process

1. If you encounter any of the above issues, please reach out to our customer service team within 7 days of receiving your order.
2. Share your order number, a description of the issue, and any relevant photos of the damaged or missing items.
3. If your request is approved, we will provide you with a return authorization and instructions for returning the item.
4. Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days.

Important Notes

• Refunds will be issued to the original payment method.
• Items must be unused and in their original packaging for a refund to be processed.
• Shipping costs are non-refundable unless the return is due to our error.

 

If you have any questions or concerns about your order, please don’t hesitate to contact us. We’re here to ensure your satisfaction.